[1] | Aitken, J., Childerhouse, P. & Towill, D. (2003). The impact of product lifecycle on supply chain strategy. International Journal of Production Economics, 85(2), pp. 127-140. |
[2] | Alexander, L. D. (1985). Successfully implementing strategic decisions. Long Range Planning, 18(3), pp. 91-97. |
[3] | Al-Ghamdi, S. M. (1998). Obstacles to the successful implementation of strategic decisions: The British experience. European Business Review, 98(6), pp. 322-327. |
[4] | Arias-Aranda, D. (2002). Relationship between operations strategy and size in engineering consulting firms. International Journal of Service Industry Management, 13(3), pp. 263-85. |
[5] | Armistead, C. G. (1992). Introduction to service operations, in Voss, C., Armistead, C., Johnston, B. and Morris, B. (Eds), Operations Management in Service Industries and The Public Sector, Wiley, NJ. |
[6] | Baines, T., Walton, I. & Wilson, H. (2007). State-of-the-art in product-service-systems. Journal of Engineering Manufacture, 221, pp. 1543-1552. |
[7] | Beck, P. & Hofmann, E. (2012). Multiple criteria decision making in supply chain management: Currently available methods and possibilities for future research. Die Unternehmung, 66(2), pp. 180-213. |
[8] | Beckman, S. & Rosenfield, D. (2008). Operations Strategy. McGraw-Hill, New York, NY. |
[9] | Bengtsson, L. & Dabhilkar, M. (2009). Manufacturing outsourcing and its effect on plant performance – lessons for KIBS outsourcing. Journal of Evolutionary Economics, 19, pp. 231-257. |
[10] | Berry, L. L. & Parasuraman, A. (1997). Listening to the customer ± the concept of a service-quality information system. Sloan Management Review, 38(3), pp. 65-76. |
[11] | Bowen, D. E. & Youngdahl, W. E. (1998). Lean’ service: in defence of a production-line approach. International Journal of Service Industry Management, 9(3), pp. 207-25. |
[12] | Brenes, E. R., Mena, M. & Molina, G. E. (2008). Key success factors for strategy implementation in Latin America. Journal of Business Research, 61(6), pp. 590-598. |
[13] | Broedner, P., Kinkel, S. & Lay, G. (2009). Productivity effects of outsourcing: new evidence on the strategic importance of vertical integration decisions. International Journal of Operations and Production Management, 29(2), pp. 127-150. |
[14] | Bustinza, O. F., Arias-Aranda, D. & Gutierrez-Gutierrez, L. (2010). Outsourcing, competitive capabilities and performance: an empirical study in service firms. International Journal of Production Economics, 126, pp. 276-288. |
[15] | Chiesa, V., Frattini, F., Lazzarotti, V. & Manzini, R. (2008). Designing a performance measurement system for the research activities: A reference framework and an empirical study. Journal of Engineering and Technology Management, 25(3), pp. 213-226. |
[16] | Christopher, M. & Ryals, L. (1999). Supply chain strategy: its impact on shareholder value. International Journal of Logistics Management, 10(1), pp. 1-10. |
[17] | Closs, D. J., Speier, C. & Meacham, N. (2011). Sustainability to support end-to-end value chains: the role of supply chain management. Journal of the Academy of Marketing Science, 39(1), pp. 101-116. |
[18] | D’Souza, D. & Williams, D. (2000). Toward a taxonomy of manufacturing flexibility dimensions. Journal of Operations Management, 18(5), pp. 577-593. |
[19] | Davies, A. (2004). Moving base into high-value integrated solutions: a value stream approach. Industrial and Corporate Change, 13(5), pp. 727-56. |
[20] | Duclos, L. K., Vokurka, R. J. & Lummus, R. R. (2003). A conceptual model of supply chain flexibility. Industrial Management & Data Systems, 103(6), pp. 446-456. |
[21] | Fantazy, K., Kumar, V. & Kumar, U. (2009). An empirical study of the relationships among strategy, flexibility, and performance in the supply chain context. Supply Chain Management: An International Journal, 14(3), pp. 177-188. |
[22] | Fisher, M. L. (1997). What is the right supply chain for your product? A simple framework can help you figure out the answer. Harvard Business Review, March/April, pp. 105-116. |
[23] | Fitzgerald, L., Johnston, R., Brignall, T., Silvestro, R. & Voss, C. (1991). Performance Measurement in Service Businesses. CIMA, London. |
[24] | Frohlich, M. T. & Westbrook, R. (2001). Arcs of integration: an international study of supply chain strategies. Journal of Operations Management, 19(2), pp. 185-200. |
[25] | Gaiardelli, P., Saccani, N. & Songini, L. (2006). Performance measurement systems in the after-sales service: an integrated framework. International Journal of Business Performance Measurement, 9(2), pp. 147-171. |
[26] | Garavelli, A. (2003). Flexibility configurations for the supply chain management. International Journal of Production Economics, 85(2), pp. 141-153. |
[27] | Gebauer, H. (2008). Identifying service strategies in product manufacturing companies by exploring environment-strategy configurations. Industrial Marketing Management, 37(3), pp. 278-91. |
[28] | Gebauer, H., Edvardsson, B., Gustafsson, A. & Witell, L. (2010). Match or mismatch: strategy-structure configurations in the service business of manufacturing companies. Journal of Service Research, 13(2), pp. 198-215. |
[29] | Godsell, J. (2011). Enabling supply chain segmentation through demand profiling. International Journal of Physical Distribution and Logistics Management, 41(3), pp. 296-314. |
[30] | Gomes, C. F., Yasin, M. M. & Lisboa, J. V. (2004). A literature review of manufacturing performance measures and measurement in an organizational context: a framework and direction for future research. Journal of Manufacturing Technology Management, 15(6), pp. 511-530. |
[31] | Gottfredson, M., Puryear, R. & Phillips, S. (2005). Strategic sourcing – from periphery to the core. Harvard Business Review, 83(2), pp. 132-139. |
[32] | Grant, R. G. (1991). The resource-based theory of competitive advantage: implications for strategy formulation. California Management Review, 33, pp. 114-35. |
[33] | Gronroos, C. (2000). Service Management and Marketing: A Customer Relationship Management Approach (2nd ed.). Wiley, New York, NY. |
[34] | Gupta, A., Sondheimer, N. K. & Wallace, W. (2008). Functional guarantees – a new service paradigm. International Journal of Product Development, 5(1/2), pp. 153-175. |
[35] | Harrison, A. & New, C. (2002). The role of coherent supply chain strategy and performance in achieving competitive advantage: an international survey. The Journal of Operational Research Society, 53(3), pp. 263-271. |
[36] | Higgins, J. M. (2005). The eight 'S's of successful strategy execution. Journal of Change Management, 5(1), pp. 3-13. |
[37] | Ho, C. (1996). A contingency theoretical model of manufacturing strategy. International Journal of Operations & Production Management, 16(5), pp. 74-98. |
[38] | Hrebiniak, L. G. (2008). Making strategy work: Overcoming the obstacles to effective execution. Ivey Business Journal Online, 72(2), pp. 11-23. |
[39] | Hrebiniak, L. G. & Joyce, W. F. (1984). Implementing strategy. New York: Macmillan Publishing. |
[40] | Hrebiniak, L. G. (2005). A strategic look at strategy execution. Optimize, 4(3), pp. 57-59. |
[41] | Jenkins, G. & Wright, D. (1998). Managing inflexible supply chains. International Journal of Logistics Management, 9(2), pp. 83-90. |
[42] | Johnston, R. (1994). Operations: from factory to service management. International Journal of Service Industry Management, 5(1), pp. 49-63. |
[43] | Kaplan, R. S. & Norton, D. P. (2006). How to implement a new strategy without disrupting your organisation. Harvard Business Review, 84(3), pp. 100-109. |
[44] | Katz, P., Pagell, D. J. & James, M. B. (2003). Strategies of supply chain communities. Supply Chain Management Journal, 8(4), pp. 291-302. |
[45] | Kim, C. (1991). Issues on manufacturing flexibility. International Journal of Production Research, 2(2), pp. 4-13. |
[46] | Kim, J.S. and Frohlich, M.T. (1994), The 1994 Manufacturing Futures Fact Book, Research Report Series, School of Management, Boston University, Boston, MA. |
[47] | Kotabe, M. & Mol, M. J. (2009). Outsourcing and financial performance: a negative curvilinear effect. Journal of Purchasing and Supply Management, 15, pp. 205-213. |
[48] | Kotabe, M., Mol, M. J., Murray, J. Y. & Parente, R. (2012). Outsourcing and its implications for market success: negative curvilinearity, firm resources, and competition. Journal of the Academy of Marketing Science, 40, pp. 329-346. |
[49] | Lee, H. (2002). Aligning supply chain strategies with product uncertainties. California Management Review, 44(3), pp. 105-119. |
[50] | Li, L. (2012). Information sharing in a supply chain with horizontal competition. Management Science, 48(9), pp. 1196-1212. |
[51] | Li, P. & Tang, G. (2009). Performance measurement design within its organisational context: evidence from China. Management Accounting Research, 20(3), pp. 193-207. |
[52] | Maskell, B. H. (1991). Performance Measurement for World Class Manufacturing Productivity. Press Portland, OR. |
[53] | Mills, J., Neely, A., Platts, K. & Gregory, M. (1998). Manufacturing strategy: a pictorial presentation. International Journal of Operations and Production Management, 18(11), pp. 1067-85. |
[54] | Mohr, J. J., Sengupta, S. & Slater, S. F. (2011). Mapping the outsourcing landscape. Journal of Business Strategy, 32(1), pp. 42-50. |
[55] | Neely, A. D. (2005). The evolution of performance measurement research: developments in the last decade and a research agenda for the next. International Journal of Operations and Production Management, 25(12), pp. 1264-1277. |
[56] | Oke, A. (2005). A framework for analysing manufacturing flexibility. International Journal of Operations and Production Management, 25(10), pp. 973-996. |
[57] | Oliva, R. & Kallenberg, R. (2003). Managing the transition from products to services. International Journal of Service Industry Management, 14(2), pp. 160-172. |
[58] | Parwani, R.R., (2015). Ghana’s Automobile Industry in slow growth since 2012. Ghana News Agency. Available at: https://www.newsghana.com.gh/ghanas-automobile-industry-in-slow-growth-since-2012/. |
[59] | Penttinen, E. & Palmer, J. (2007). Improving firm positioning through enhanced offerings and buyer-seller relationships. Industrial Marketing Management, 36(5), pp. 552-64. |
[60] | Pinheiro de Lima, E., Gouvea da Costa, S.E., Ferreira, P.G. & Angeli, J. (2010). Operations strategy and performance measurement roles. [Online] Available at: www.pomsmeetings.org/ConfPapers/015/015-0710.pdf (Accessed 28/1/16). |
[61] | Porter, M. E. (1980). Competitive Strategy. Free Press, New York, NY. Salvador, F., Rungtusanatham, M., Forza, C. & Trentin, A. (2007), “Mix flexibility and volume flexibility in a build-to-order environment: synergies and trade-offs. International Journal of Operations and Production Management, 27(11), pp. 1173-1191. |
[62] | Sampson, S. E. (1996). Ramifications of monitoring service quality through passively solicited customer feedback. Decision Sciences, 27(4), pp. 601-21. |
[63] | Sanchez, A. and Perez, M. (2005). Supply chain flexibility and firm performance: a conceptual model and empirical study in the automotive industry. International Journal of Operations and Production Management, 25(7), pp. 681-700. |
[64] | Sengupta, K., Heiser, D. & Koll, L. (2006). Manufacturing and service supply chain performance: a comparative analysis. Journal of Supply Chain Management, 42(4), pp. 4-15. |
[65] | Simchi-Levi, D. (2011). Operations rules: how to mitigate risk based on business objectives. The European Business Review, March-April. |
[66] | Slack, N. & Lewis, M. (2009). Operations Strategy. Porto Alegre: Bookman. |
[67] | Swink, M. & Way, M.H. (1995). Manufacturing strategy: propositions, current research, renewed directions. International Journal of Operations & Production Management, 15(7), pp. 4-26. |
[68] | Taticchi, P. & Balachandran, K. R. (2008). Forward performance measurement and management integrated frameworks. International Journal of Accounting and Information Management, 16(2), pp. 140-154. |
[69] | Terborg, J. R. & Ungson, G. R. (1985): Group-administered bonus pay and retail store performance: A two-year study of management compensation. Journal of Retailing, 61(1), pp. 63-77. |
[70] | Vickery, S., Calantone, R. & Droge, C. (1999). Supply chain flexibility: an empirical study. Journal of Supply Chain Management, 35(3), pp. 16-24. |
[71] | Vickery, S., Jayanth, J., Droge, C. & Calantone, R. (2003). The effects of an integrative supply chain strategy on customer service and financial performance: an analysis of direct vs. indirect relationships. Journal of Operations Management, 21(5), pp. 523-539. |
[72] | Wallenburg, C. M., Cahill, D. L., Goldsby, T. J. & Knemeyer, A. M. (2010). Logistics outsourcing performance and loyalty behaviour: comparisons between Germany and the United States. International Journal of Physical Distribution & Logistics Management, 40(7), pp. 579-602. |
[73] | Ward, P. T. & Duray, R. (2000). Manufacturing strategy in context: environment, competitive strategy and manufacturing strategy. Journal of Operations Management, 18(2), pp. 123-38. |
[74] | Wise, R. & Baumgartner, P. (1999). Go downstream: the new profit imperative in manufacturing. Harvard Business Review, 77(5), pp. 133-41. |