International Journal of Finance and Accounting
p-ISSN: 2168-4812 e-ISSN: 2168-4820
2013; 2(2): 98-103
1College of Business Management of Accounting, Universiti Tenaga Nasional, 26700, Muadzam Shah, Pahang, Malaysia
2Faculty of Accountancy, Universiti Teknologi Mara, 40450, Shah Alam, Selangor, Malaysia
Correspondence to: Fatimah Hanim Abdul Rauf , College of Business Management of Accounting, Universiti Tenaga Nasional, 26700, Muadzam Shah, Pahang, Malaysia.
Copyright © 2012 Scientific & Academic Publishing. All Rights Reserved.
This study aims to propose key performance indicators (KPIs) for Treasury Department of two local authorities in Malaysia based on a model adapted from the Circular on Public Service Progress No. 2 Year 2005. Based on unstructured interviews with the officers and staff of the Treasury Departments of LA1 and LA2, observation of processes, documents and records and a review of relevant literatures, this study managed to propose eight KPIs focusing on efficiency. It was found that both departments have similar core business; providing support financial services to the organization and public, and similar core processes; revenue collection process and management of expenditure process. Since the departments have similar functions, core businesses, core processes and core services, it has been proposed that, they have same set of KPIs.
Keywords: Key Performance Indicators, Treasury Departments, Local Authorities, Malaysia
Cite this paper: Fatimah Hanim Abdul Rauf , Asmah Abdul Aziz , Key Performance Indicators of Treasury Departments: A Case Study of Local Authorities, International Journal of Finance and Accounting, Vol. 2 No. 2, 2013, pp. 98-103. doi: 10.5923/j.ijfa.20130202.08.
|Figure 1. The proposed model for developing KPIs in departments of government agencies|
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