American Journal of Computer Architecture
2024; 11(2): 15-19
doi:10.5923/j.ajca.20241102.01
Received: Jun. 18, 2024; Accepted: Jun. 29, 2024; Published: Jul. 6, 2024
Praveen Tripathi
HCLTech, Jersey City, NJ, USA
Correspondence to: Praveen Tripathi, HCLTech, Jersey City, NJ, USA.
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Copyright © 2024 The Author(s). Published by Scientific & Academic Publishing.
This work is licensed under the Creative Commons Attribution International License (CC BY).
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In recent months, there has been an explosion of AI-powered products and services, particularly in the realm of customer service. While AI's applications span across various sectors, this article focuses on its transformative impact on customer service. With the advent of advanced language models like Chat GPT, we now have viable AI-driven tools that significantly enhance the customer service industry. This article explores practical implementations of AI in customer service, emphasizing the enhancement of customer experience as the primary goal.
Keywords: AI-powered products, Customer service, Natural language processing, Predictive analytics, IoT
Cite this paper: Praveen Tripathi, Revolutionizing Customer Service: How AI is Transforming the Customer Experience, American Journal of Computer Architecture, Vol. 11 No. 2, 2024, pp. 15-19. doi: 10.5923/j.ajca.20241102.01.